HP Officejet 5610 - Software installation troubleshooting

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Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see

Hardware

setup troubleshooting

.

During a normal installation of the HP All-in-One software, the following events occur:
1.

The HP All-in-One software CD-ROM runs automatically.

2.

The software installs.

3.

Files are copied to your computer.

4.

You are requested to connect the HP All-in-One to your computer.

5.

A green OK and check mark appear on an installation wizard screen.

6.

You are requested to restart your computer.

7.

The

Fax Setup Wizard

(Windows) or

Fax Setup Utility

(Mac) runs.

8.

The registration process runs.

If any of these things did not occur, there might be a problem with the installation.
To check the installation on a Windows computer, verify the following:

Start the

HP Solution Center

and check to make sure the following buttons

appear:

Scan Picture

,

Scan Document

,

Send a Fax

. If the icons do not appear

immediately, you might need to wait a few minutes for the HP All-in-One to

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HP Officejet 5600 All-in-One series

Troubleshooting

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connect to your computer. Otherwise, see

Some of the buttons are missing in the

HP Solution Center (Windows)

.

For information on starting the

HP Solution Center

, see the onscreen

HP Image

Zone Help

that came with your software.

Open the

Printers

dialog box and check to see that the HP All-in-One is listed.

Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution

If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer
1.

From the Windows

Start

menu, click

Run

.

2.

In the

Run

dialog box, enter

d:\setup.exe

(if your CD-ROM drive is not

assigned to drive letter D, enter the appropriate drive letter), and then click

OK

.

To start the installation from a Mac
1.

Double-click the CD icon on your desktop to view the contents of the CD.

2.

Double-click the Setup icon.

The minimum system checks screen appears (Windows)

Solution

Your system does not meet the minimum requirements to install the

software. Click

Details

to see what the specific problem is, and then correct the

problem before attempting to install the software.
You can also try installing

HP Image Zone Express

instead.

HP Image Zone

Express

provides less functionality than the

HP Image Zone

software, but it

requires less space and memory on your computer.
For more information about installing the

HP Image Zone Express

software, see

the Setup Guide that came with your HP All-in-One.

A red X appears on the USB connect prompt

Solution

Normally, a green check appears indicating that the plug and play is

successful. A red X indicates that the plug and play failed.
Do the following:
1.

Verify that the control panel faceplate is firmly attached, unplug the HP All-in-
One power cord, and then plug it in again.

2.

Verify that the USB and power cables are plugged in.

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Troubleshooting

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3.

Click

Retry

to retry the plug and play setup. If this does not work, continue to

the next step.

4.

Verify that the USB cable is set up properly as follows:

Unplug the USB cable and plug it in again.

Do not attach the USB cable to a keyboard or non-powered hub.

Verify that the USB cable is 3 meters (9.8 feet) or less in length.

If you have several USB devices attached to your computer, you might
want to unplug the other devices during the installation.

5.

Continue with the installation and restart the computer when prompted.

6.

If you are using a Windows computer, open the

HP Solution Center

and

check for the essential icons (

Scan Picture

,

Scan Document

, and

Send a

Fax

). If the essential icons do not appear, remove the software and then

reinstall it. For more information, see

Uninstall and reinstall the software

.

I received a message that an unknown error has occurred

Solution

Try to continue with the installation. If that doesn’t work, stop and

then restart the installation, and follow the directions on the screen. If an error
occurs, you might need to uninstall and then reinstall the software. Do not simply
delete the HP All-in-One program files from your computer. Make sure to remove
them properly using the uninstall utility provided when you installed the

HP Image

Zone

software.

For more information, see

Uninstall and reinstall the software

.

Some of the buttons are missing in the

HP Solution Center

(Windows)

If the essential icons (

Scan Picture

,

Scan Document

, and

Send a Fax

) do not

appear, your installation might not be complete.

Solution

If your installation is incomplete, you might need to uninstall and then

reinstall the software. Do not simply delete the HP All-in-One program files from
your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group. For more information, see

Uninstall

and reinstall the software

.

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HP Officejet 5600 All-in-One series

Troubleshooting

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The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) does not start

Solution

You can manually start the

Fax Setup Wizard

(Windows) or

Fax

Setup Utility

(Mac) to finish setting up your HP All-in-One.

To start the

Fax Setup Wizard

(Windows)

➔ In the

HP Solution Center

, click

Settings

, point to

Fax Settings & Setup

,

and then click

Fax Setup Wizard

.

To start the

Fax Setup Utility

(Mac)

1.

In the

HP Image Zone

, click the

Devices

tab.

2.

In the

Select Devices

area, click the icon for your HP All-in-One.

3.

Click

Settings

, and then choose

Fax Setup Utility

.

The registration screen does not appear (Windows)

Solution

You can access the registration (Sign up now) screen from the

Windows taskbar by clicking

Start

, pointing to

Programs

or

All Programs

,

HP

,

Officejet All-in-One 5600 series

, and then clicking

Product Registration

.

The

Digital Imaging Monitor

does not appear in the system tray (Windows)

Solution

If the

Digital Imaging Monitor

does not appear in the system tray

(normally located at the lower-right corner of the desktop), start the

HP Solution

Center

to check whether or not the essential icons are there.

For more information about missing essential buttons in the

HP Solution Center

,

see

Some of the buttons are missing in the HP Solution Center (Windows)

.