Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see
Hardware
setup troubleshooting
.
During a normal installation of the HP All-in-One software, the following events occur:
1.
The HP All-in-One software CD-ROM runs automatically.
2.
The software installs.
3.
Files are copied to your computer.
4.
You are requested to connect the HP All-in-One to your computer.
5.
A green OK and check mark appear on an installation wizard screen.
6.
You are requested to restart your computer.
7.
The
Fax Setup Wizard
(Windows) or
Fax Setup Utility
(Mac) runs.
8.
The registration process runs.
If any of these things did not occur, there might be a problem with the installation.
To check the installation on a Windows computer, verify the following:
●
Start the
HP Solution Center
and check to make sure the following buttons
appear:
Scan Picture
,
Scan Document
,
Send a Fax
. If the icons do not appear
immediately, you might need to wait a few minutes for the HP All-in-One to
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HP Officejet 5600 All-in-One series
Troubleshooting
connect to your computer. Otherwise, see
Some of the buttons are missing in the
HP Solution Center (Windows)
.
For information on starting the
HP Solution Center
, see the onscreen
HP Image
Zone Help
that came with your software.
●
Open the
Printers
dialog box and check to see that the HP All-in-One is listed.
●
Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution
If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1.
From the Windows
Start
menu, click
Run
.
2.
In the
Run
dialog box, enter
d:\setup.exe
(if your CD-ROM drive is not
assigned to drive letter D, enter the appropriate drive letter), and then click
OK
.
To start the installation from a Mac
1.
Double-click the CD icon on your desktop to view the contents of the CD.
2.
Double-click the Setup icon.
The minimum system checks screen appears (Windows)
Solution
Your system does not meet the minimum requirements to install the
software. Click
Details
to see what the specific problem is, and then correct the
problem before attempting to install the software.
You can also try installing
HP Image Zone Express
instead.
HP Image Zone
Express
provides less functionality than the
HP Image Zone
software, but it
requires less space and memory on your computer.
For more information about installing the
HP Image Zone Express
software, see
the Setup Guide that came with your HP All-in-One.
A red X appears on the USB connect prompt
Solution
Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
Do the following:
1.
Verify that the control panel faceplate is firmly attached, unplug the HP All-in-
One power cord, and then plug it in again.
2.
Verify that the USB and power cables are plugged in.
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95
Troubleshooting
3.
Click
Retry
to retry the plug and play setup. If this does not work, continue to
the next step.
4.
Verify that the USB cable is set up properly as follows:
–
Unplug the USB cable and plug it in again.
–
Do not attach the USB cable to a keyboard or non-powered hub.
–
Verify that the USB cable is 3 meters (9.8 feet) or less in length.
–
If you have several USB devices attached to your computer, you might
want to unplug the other devices during the installation.
5.
Continue with the installation and restart the computer when prompted.
6.
If you are using a Windows computer, open the
HP Solution Center
and
check for the essential icons (
Scan Picture
,
Scan Document
, and
Send a
Fax
). If the essential icons do not appear, remove the software and then
reinstall it. For more information, see
Uninstall and reinstall the software
.
I received a message that an unknown error has occurred
Solution
Try to continue with the installation. If that doesn’t work, stop and
then restart the installation, and follow the directions on the screen. If an error
occurs, you might need to uninstall and then reinstall the software. Do not simply
delete the HP All-in-One program files from your computer. Make sure to remove
them properly using the uninstall utility provided when you installed the
HP Image
Zone
software.
For more information, see
Uninstall and reinstall the software
.
Some of the buttons are missing in the
HP Solution Center
(Windows)
If the essential icons (
Scan Picture
,
Scan Document
, and
Send a Fax
) do not
appear, your installation might not be complete.
Solution
If your installation is incomplete, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One program files from
your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group. For more information, see
Uninstall
and reinstall the software
.
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Troubleshooting
The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) does not start
Solution
You can manually start the
Fax Setup Wizard
(Windows) or
Fax
Setup Utility
(Mac) to finish setting up your HP All-in-One.
To start the
Fax Setup Wizard
(Windows)
➔ In the
HP Solution Center
, click
Settings
, point to
Fax Settings & Setup
,
and then click
Fax Setup Wizard
.
To start the
Fax Setup Utility
(Mac)
1.
In the
HP Image Zone
, click the
Devices
tab.
2.
In the
Select Devices
area, click the icon for your HP All-in-One.
3.
Click
Settings
, and then choose
Fax Setup Utility
.
The registration screen does not appear (Windows)
Solution
You can access the registration (Sign up now) screen from the
Windows taskbar by clicking
Start
, pointing to
Programs
or
All Programs
,
HP
,
Officejet All-in-One 5600 series
, and then clicking
Product Registration
.
The
Digital Imaging Monitor
does not appear in the system tray (Windows)
Solution
If the
Digital Imaging Monitor
does not appear in the system tray
(normally located at the lower-right corner of the desktop), start the
HP Solution
Center
to check whether or not the essential icons are there.
For more information about missing essential buttons in the
HP Solution Center
,
see
Some of the buttons are missing in the HP Solution Center (Windows)
.