HP Officejet 5610 - Hardware setup troubleshooting

I connected the USB cable, but I am having problems using the HP All-in-One
with my computer

Solution

You must first install the software that came with your HP All-in-One

before connecting the USB cable. During installation, do not plug in the USB
cable until prompted by the onscreen instructions. Connecting the USB cable
before prompted can cause errors.
Once you have installed the software, connecting your computer to your HP All-in-
One with a USB cable is straightforward. Simply plug one end of the USB cable
into the back of your computer and the other into the back of the HP All-in-One.
You can connect to any USB port on the back of your computer. For more
information, see

Troubleshooting common setup issues

.

I received a message on the control panel display to attach the control panel
faceplate

Solution

This might mean the control panel faceplate is not attached, or it is

attached incorrectly. Make sure to align the faceplate over the buttons on the top
of the HP All-in-One and snap it firmly into place.

User Guide

91

Troubleshooting

The control panel display shows the wrong language

Solution

You can change the language settings at any time from the

Setup

Menu

. For more information, see

Set your language and country/region

.

The wrong measurements are showing in menus on the control panel display

Solution

You might have selected the incorrect country/region when setting up

your HP All-in-One. The country/region you select determines the paper sizes
shown on the control panel display.
To change the country/region, you must reset the language settings. You can
change the language settings at any time from the

Setup Menu

. For more

information, see

Set your language and country/region

.

I received a message on the control panel display to align the print cartridges

Solution

The HP All-in-One prompts you to align cartridges every time you

install a new print cartridge. For more information, see

Align the print cartridges

.

Note

If you remove and reinstall the same print cartridge, the HP All-in-

One will not prompt you to align the print cartridges. The HP All-in-One
remembers the alignment values for that print cartridge, so you do not
need to realign the print cartridges.

I received a message on the control panel display that the print cartridge
alignment failed

Cause

The incorrect type of paper is loaded in the input tray, for example,

colored paper, paper with text on it or certain recycled paper.

Solution

Load unused plain white letter or A4 paper into the input tray, and

then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to

www.hp.com/support

. If prompted, choose your

country/region, and then click

Contact HP

for information on calling for technical

support.

Cause

Protective tape is covering the print cartridges.

Solution

Check each print cartridge. If the plastic tape is still covering the ink

nozzles, gently remove the plastic tape by using the pink pull tab. Do not touch
the ink nozzles or the copper-colored contacts.
Reinsert the print cartridges and verify that they are fully inserted and locked in
place.
For more information about installing print cartridges, see

Work with print cartridges

.

Chapter 11

92

HP Officejet 5600 All-in-One series

Troubleshooting

Cause

The contacts on the print cartridge are not touching the contacts in the

print carriage.

Solution

Remove and then reinsert the print cartridges. Verify that they are

fully inserted and locked in place.

Cause

The print cartridge or sensor is defective.

Solution

Contact HP Support. Go to

www.hp.com/support

. If prompted,

choose your country/region, and then click

Contact HP

for information on calling

for technical support.

The HP All-in-One does not print

Solution

If your HP All-in-One and computer are not communicating with each

other, try the following:
●

Check that the HP All-in-One print queue is not paused (Windows) or
stopped (Mac). If it is, choose the appropriate setting to resume printing. For
more information about accessing the print queue, see the documentation
that came with the operating system installed on your computer.

●

Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works.
If you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.

●

Make sure your computer is USB ready. Some operating systems, such as
Windows 95 and Windows NT, do not support USB connections. Check the
documentation that came with your operating system for more information.

●

Check the connection from your HP All-in-One to your computer. Verify that
the USB cable is securely plugged into the USB port on the back of your
HP All-in-One. Make sure the other end of the USB cable is plugged into a
USB port on your computer. After the cable is connected properly, turn your
HP All-in-One off and then on again.

●

Check other printers or scanners. You might need to disconnect older
products from your computer.

User Guide

93

Troubleshooting