HP Officejet 5610 - Paper troubleshooting

Paper has jammed the HP All-in-One

Solution

1.

Press in the tab on the left side of the rear clean-out door to release the door.
Remove the door by pulling it away from the HP All-in-One.

Caution

Trying to clear a paper jam from the front of the HP All-in-

One can damage the print mechanism. Always access and clear
paper jams through the rear clean-out door.

2.

Gently pull the paper out of the rollers.

Caution

If the paper tears when you are removing it from the rollers,

check the rollers and wheels for torn pieces of paper that might be
remaining inside the device. If you do not remove all the pieces of
paper from the HP All-in-One, more paper jams are likely to occur.

3.

Replace the rear clean-out door. Gently push the door forward until it snaps
into place.

4.

Press

OK

to continue the current job.

User Guide

111

Troubleshooting

Paper has jammed the automatic document feeder

Solution

1.

Lift the cover of the automatic document feeder.

2.

Gently pull the paper out of the rollers.

Caution

If the paper tears when you are removing it from the rollers,

check the rollers and wheels for torn pieces of paper that might be
remaining inside the device. If you do not remove all the pieces of
paper from the HP All-in-One, more paper jams are likely to occur.

3.

Close the cover of the automatic document feeder.

The automatic document feeder picks up too many pages or none at all

Cause

You need to clean the separator pad or rollers inside the automatic

document feeder. Pencil lead, wax, or ink can build up on the rollers and
separator pad after extensive use, or if you copy handwritten originals or originals
that are heavy with ink.
●

If the automatic document feeder does not pick up any pages at all, the
rollers inside the automatic document feeder need to be cleaned.

●

If the automatic document feeder picks up multiple pages instead of single
sheets, the separator pad inside the automatic document feeder needs to be
cleaned.

Solution

Load one or two sheets of unused plain white full-size paper into the

document feeder tray, and then press

Start Black

to pull the pages through the

automatic document feeder. The plain paper releases and absorbs residue from
the rollers and separator pad.
If the problem persists, or the automatic document feeder does not pick up the
plain paper, you can clean the rollers and separator pad manually.

To clean the rollers or separator pad
1.

Lift the cover of the automatic document feeder.
The rollers and separator pad are identified in the following illustration.

Chapter 11

112

HP Officejet 5600 All-in-One series

Troubleshooting