HP Officejet 5610 - Troubleshooting information

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Troubleshooting information

This chapter contains troubleshooting information for the HP All-in-One. Specific
information is provided for installation and configuration issues, and some operational
topics. For more troubleshooting information, see the onscreen

HP Image Zone Help

that came with your software. For more information, see

Use the onscreen Help


Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

Disconnect the USB cable from the computer.


Uninstall the software (if you have already installed it).


Restart your computer.


Turn off the HP All-in-One, wait one minute, then restart it.


Reinstall the HP All-in-One software.


Do not connect the USB cable to the computer until prompted by the

software installation screen.

For information about uninstalling and reinstalling the software, see

Uninstall and

reinstall the software


See the list below for information on topics covered in this chapter.

Additional troubleshooting topics in this User Guide

Setup troubleshooting: Contains information on hardware setup, software
installation, and fax setup troubleshooting information.

Operational troubleshooting: Contains information on issues that might occur
during normal tasks when using the HP All-in-One features.

Device update: Based on advice from HP customer support or a message on the
control panel display, you might access the HP support website to retrieve an
upgrade for your device. This section contains information about updating your

Other sources of information

Setup Guide: The Setup Guide explains how to set up the HP All-in-One.

User Guide: The User Guide is the book you are reading. This book describes
the basic features of the HP All-in-One, explains how to use the HP All-in-One,
and contains setup and operational troubleshooting information.

HP Image Zone Help

: The onscreen

HP Image Zone Help

describes how to use

the HP All-in-One with a computer and contains additional troubleshooting
information not covered in the User Guide. For more information, see

Use the

onscreen Help


Readme file: The Readme file contains information on system requirements and
possible installation problems. For more information, see

View the Readme file


User Guide



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If you are unable to solve the problem using the onscreen Help or HP websites, call
HP Support using the number for your country/region. For more information, see


warranty and support