Prepare your HP All-in-One for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send your HP All-in-One in for service, remove the print cartridges and pack the HP All-in-One
in the original packing materials to avoid further damage. Retain the power cord and control
panel faceplate in case the HP All-in-One needs to be replaced.
This information does not apply to customers in Japan. For information on service
options in Japan, see
HP Quick Exchange Service (Japan)
This section provides instructions on how to replace print cartridges in your HP All-in-One and
remove the control panel faceplate.