Prepare your HP All-in-One for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send your HP All-in-One in for service, remove the print cartridges and pack the HP All-in-One
in the original packing materials to avoid further damage. Retain the power cord and control
panel faceplate in case the HP All-in-One needs to be replaced.
Note
This information does not apply to customers in Japan. For information on service
options in Japan, see
HP Quick Exchange Service (Japan)
.
This section provides instructions on how to replace print cartridges in your HP All-in-One and
remove the control panel faceplate.